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99th Annual CMSA Convention

"OPERATION O.A.S.I.S."
Optimizing Association Solidarity & Inspiring Success

Speakers
May 2–7, 2017


Keynote Speaker

NATE HOLZAPFEL

 

Nate Holzapfel is the creative force and co-founder behind Mission Belt Company headquartered in Utah. Born in Provo, Utah, Nate spent his childhood growing up in Orange County, California and rural Woodland, Utah. He prides himself on never having passed an opportunity to fuel his passions for entrepreneurship and fighting world hunger. Every time we sell a Mission Belt, a portion of the proceeds goes to assist hungry families through interest free micro lending on a global level. To date, the company has helped over 15,000 families in the fight against hunger.

Similarly to innovators such as Bill Gates, Mark Zuckerberg and even Elizabeth Holmes, Nate dropped out of college to pursue a career in sales. Having sold everything from cars, to insurance in Mexico, to even houses over the phone, Nate Holzapfel became an expert in sales & marketing. He states, "I've always been good at my job and was always a top performer. But I felt trapped. I sold everything I own and put all of my efforts into the best idea I had. The rest is history."

In June 2012, he launched Mission Belt Company. The accessory industry has always held a huge portion of the fashion industry, however, no one company had focused solely on belts. Fashion houses designed and created them as an afterthought. Nate had a vision to create a company that made only belts, the first of its kind in the fashion industry to ever truly brand a belt. Oakley was first with Sunglasses, Skullcandy was successful with making headphones a fashionable accessory, and Nate's vision was to accomplish this with Mission Belts.

In spring of 2013, Nate appeared on ABC's Shark Tank, pitching the Mission Belt to seek a capital investment. He struck a deal with fashion mogul and branding expert, Daymond John. Nate pitched to the Sharks that the "old way of selling is dead." His ideology and method proved not only correct, but to be a huge success.

Find out how Nate Holzapfel not only survived in a struggling economy, but thrived in it. Create your own economy or expand upon your already solid foundation with "The Nate State of Mind" using Nate's expertise. Nate has traveled the country as a keynote speaker and hired to assist individuals, small businesses and multinational corporations. Instead of using cliches and one-liners, Nate will speak directly to your team from his heart with meaningful, real life experiences sharing information that is relevant to growing your business in today's world.

Submit to peer pressure, get a Mission Belt!

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Guest Speakers

TERRY R. HEAD
President
International Association of Movers (IAM)

 

Mr. Head began his career in the moving and storage industry in 1969 working as a driver’s helper and packer. He had worked his way up through the industry serving in various administrative, sales, management and ownership positions for both moving and freight forwarding entities.

Prior to taking on the reins as president of the IAM (HHGFAA) president in 1997, Mr. Head simultaneously served as a shareholder and President of several Washington, D.C. area firms that specialized in providing a broad range of warehousing and logistical services; including moving and storage, office and industrial relocations, international shipping of household goods and general commodities, as well as record and media storage.

IAM represents 2400 transportation service providers and vendors in the United States and in 180 countries around the world. Well over two-thirds of the membership is located outside the USA. The IAM membership consists of movers, ocean and air carriers, trucking firms, port agents, customs brokers, packaging suppliers, insurance adjusters, software developers and transportation consulting firms.

Mr. Head is the Publisher of IAM’s The Portal magazine and represents his Membership and the Industry in attending and addressing various conferences and workshops held around the world. On a variety of occasions, Mr. Head has testified on behalf of his Industry before the United States Congress, as well as, other Federal Regulatory Agencies.

While still in the industry, Mr. Head managed the logistical activities of such clients as the Inter-American Development Bank, the International Monetary Fund and The World Bank, the US Department of State and numerous other Federal Government Agencies and foreign embassies.

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DAN VEONI
Vice President of Government Affairs
American Moving & Storage Association (AMSA)

 

Dan Veoni serves as Vice President of Government Affairs at the American Moving & Storage Association (AMSA). In this role, Dan develops AMSA's policy positions, designs and implements all legislative and regulatory issue advocacy initiatives, directs the planning and execution of strategic communications efforts associated with issue advocacy, and is staff liaison to AMSA's Government Affairs Committee.

Prior to joining AMSA, Dan was professional staff on the Highways and Transit Subcommittee of the Transportation and Infrastructure Committee at the U.S. House of Representatives. Dan managed the highway safety, motor carrier, and highway research portfolio on behalf of Chairman Bill Shuster and former Chairman John Mica. Dan drafted the Highway Safety and Transportation Research and Education Titles in the House's Surface Transportation Reauthorization proposal (H.R. 7) and negotiated highway safety and research provisions on behalf of the Committee during MAP-21 (P.L. 112-141) Conference Committee meetings with Senate staff.

Dan holds a Master's in Public Policy from George Mason University and a Bachelor's Degree from Michigan State University.

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Military Breakout Session Panelists


CHUCK WHITE

International Association of Movers
(Speaker & Moderator)

Charles “Chuck” White has been involved in the moving industry since 1994 when he went to work for Executive Moving Systems in Woodbridge, VA. Previous to that Chuck worked as a high school teacher and football coach in Maryland and Northern Virginia.

During his time serving as Director of Sales & Marketing at Executive he was elected to a volunteer position on the Executive Committee of the International Association of Movers (IAM), formerly known as the Household Goods Forwards Association of America (HHGFAA). He served on that Committee for four years and in 2005 he joined the IAM staff as their Director of Government & Military Relations.

He held that position for 10 years and in 2015 Chuck was promoted to the position of Senior Vice President for the organization.

Chuck has worked on a variety of issues while on the IAM Executive Committee and as a staff member. Just a few of those include:

The initial Families First Business Process Working Groups (BPWG)
Implementation of the Electronic Billing & Payment process for DOD personal property
Implementation of Full Replacement Valuation (FRV) in the DOD personal property program
The full rollout of the Defense Personal Property Program (DP3), re: Families First
Chuck is also involved as the IAM liaison to GSA for the CHAMPS program (government non-DOD moving program)
Involvement in all of IAM’s lobbying efforts on Capitol Hill

Chuck holds a B.S. from the University of Maryland – College Park and a Masters of Education (MEd.) from George Mason University.

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TIM HELENTHAL
President & COO
National Van Lines, Inc.


Tim Helenthal serves as the President and COO of National Van Lines, Inc., an employee-owned, Broadview, Illinois-based company. 

Tim began his career in the moving and storage industry in 1994, as Manager of the Total Quality Assurance Program (TQAP) for National’s military division. In 2000, he was named Vice President of Agency Services for military. 

His experience with TQAP led Tim to develop in-company programs which identify and select quality suppliers for household goods relocations, while monitoring trends within the DOD Personal Property Program, and interpreting and executing ever-changing government guidelines. He oversaw the development of National’s “PREVENT” quality control program, which includes the Military Procedures Manual, a DOD-specific training resource for all moving agents and drivers. 

Committed to industry improvements, Tim currently serves as a member of the Executive Committee for the American Moving & Storage Association’s Government Traffic Committee, was elected to serve as the Vice-Chairman of the International Association of Movers and on the SDDC Surface Transportation Executive Working Group. 

Tim attended Eastern Illinois University in Charleston, Ill., where he received a B.A. in Economics in 1990 and an M.A. in Economics in 1991.

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SCOTT KELLY

President
Suddath Government Services


Scott Kelly is the president of Suddath Government Services (SGS), a division of The Suddath Companies. SGS is comprised of a network of agents and has a worldwide capacity that is unsurpassed in the military and government services household goods relocation market. This network draws from worldwide, unaffiliated agencies as well as from the domestic van line industry, including United Van Lines, for whom Suddath is the largest agent.

As an industry veteran, Scott has been with Suddath for more than 25 years. He is responsible for the development of the Department of Defense and General Services Administration business, including customers such as the Center for Disease Control, Bureau of Public Debt, DEA and Department of State. He was also responsible for the success of the DOD’s Household Goods Re-Engineering Project as well being rated the number one move manager under the Full-Service Moving Project.

Scott is an active member of multiple industry organizations. He serves on the International Association of Movers Military Committee and is a former chair of the Government Traffic Committee for the American Moving and Storage Association.

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MATT CONNELL
President
TMM, Inc.

Matt Connell began his corporate career in 1996 with Cameron and Barkley as a Sales Representative in Albany, GA.

He moved to Jacksonville, FL, in 1998 to join The Suddath Companies as an Agency Development Representative. He had an active career at Suddath culminating with his promotion to Director of Business Development in 2003.

Matt recognized an underserved market segment in the Military Household Goods Industry in 2003 and started TMM, Inc. in October 2003. He hired his first 4 employees and procured office space in March 2004. The company has grown tremendously and TMM, Inc. is now the largest provider of SCAC services in the world.

Matt has received the Jacksonville Businessman of the Year award in 2008. He has been a two-time finalist for the Ernst & Young Entrepreneur of the Year and was also named the Ultimate CEO by the Jacksonville Business Journal.

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JEANETTE HOMAN
President
Lambert Enterprises, Inc.

Jeanette Homan began her career in the moving and storage Industry in 1976, working part-time during and after graduating high school for Mrs. Leota Lambert, the owner and founder of Lambert Transfer & Storage. After taking a few years off to focus on her three children, she returned to work for the Company in 1989. She continued to acquire experience in the industry by working with the TQAP Program, Non-Temp Storage, and the DPM/ Local Move Contracts, all by providing services at the Naval Air Station in Lemoore, California. Jeanette also accredits her knowledge of the moving business to her husband Richard, having over 40 years of experience himself, she was able to glean “tips of the trade ” from him. In the year 2007 she began managing Lambert Transfer & Storage, and eventually became President and owner of the company in January, 2011.

Since the implementation of DP3, she has successfully transitioned and expanded the scope of business to include the entire state of California. To date, the organization also handles insourcing from various other TSP’s; such as Syncada invoicing, Claims processing, DPS shipment management and dispatching. She has a working knowledge of military business from both the TSP and the Agent perspective, making her an objective voice for the industry.

The company is proud to be members of IAM, AMSA and CMSA, and in 2009 was presented Lemoore’s Chamber of Commerce “Business of the Year” Award. Jeanette is diligent in maintaining solid, working relationships with others to create effective use of the DP3 program and is currently serving on the National Defense Transportation Association (NDTA) Household Goods Subcommittee to help bridge PPSO/industry communication. Though she is committed to her business and staff, she is dedicated to devoting time to her greatest accomplishment and most cherished asset, her eight exuberant grandchildren.

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Van Line Panelists

 

CONRAD SWANSON
Senior Vice President of Agency Development
Arpin Van Lines


Conrad Swanson is the Senior Vice President of Agency Development, responsible for Arpin Van Lines’ relationship with Agents as well as the recruitment and training of new agents. Mr. Swanson joined Arpin in 1990 and is a current member of Arpin Group Management Committee. Prior to his current position, he spent a year developing a Service Improvement department at Arpin Van Lines, Inc. From 2001 through 2007, Mr. Swanson served as General Manager of Arpin of Rhode Island, an Arpin Van Lines-owned agency. He started his career at Arpin, working 11 years as a driver and crew chief servicing Arpin Van Lines’ household relocations. Mr. Swanson has a Bachelor of Arts degree in Business Economics from Brown University.

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STEVE HERMANN
Vice President of Agency Development
Atlas Van Lines



Steve Hermann is currently the VP of Agency Development with Atlas Van Lines. He started his career with in 1978 in HHG's operations. Throughout the years he has had ever increasing responsibility and promotions, which are listed below:

1980-81 Eastern shorthaul manager
1981-82 Manager Shipment Informantion, Service Assurance Monitoring
1982-84 Western Zone manager
1984-85 Director HHG's Eastern operations
1985-87 Agent Recruiter
1987      Director of Incorporated Carriers, Atlas subsidiary
1987-98 Director of Commercial Truckload Division
1998-07 AVP Logistics
2007-10 AVP Agency Development   2010-2011 Interim Manager Smart Move, Atlas Subsidiary
2010-present  VP Agency Development

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TIM HELENTHAL
President & COO
National Van Lines, Inc.


Tim Helenthal serves as the President and COO of National Van Lines, Inc., an employee-owned, Broadview, Illinois-based company. 

Tim began his career in the moving and storage industry in 1994, as Manager of the Total Quality Assurance Program (TQAP) for National’s military division. In 2000, he was named Vice President of Agency Services for military. 

His experience with TQAP led Tim to develop in-company programs which identify and select quality suppliers for household goods relocations, while monitoring trends within the DOD Personal Property Program, and interpreting and executing ever-changing government guidelines. He oversaw the development of National ’s “PREVENT” quality control program, which includes the Military Procedures Manual, a DOD-specific training resource for all moving agents and drivers. 

Committed to industry improvements, Tim currently serves as a member of the Executive Committee for the American Moving & Storage Association’s Government Traffic Committee, was elected to serve as the Vice-Chairman of the International Association of Movers and on the SDDC Surface Transportation Executive Working Group. 

Tim attended Eastern Illinois University in Charleston, Ill., where he received a B.A. in Economics in 1990 and an M.A. in Economics in 1991.

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ANDY KROLL
Vice President & General Manager
northAmerican Van Lines


Andy Kroll was named Vice President and General Manager of northAmerican Van Lines in February 2014. As a 27-year veteran of the moving services industry, Andy began his moving career as a college temp sweeping warehouse floors. His career blossomed over the years, progressing to multiple leadership positions at three prominent Allied and northAmerican agencies, where he was recognized with numerous national and local Sales and Management awards. As a Regional Vice President for northAmerican Van Lines, Andy established himself as an industry leader, taking on co-chairman responsibilities of the NAMA (North American Mover's Association) Quality Committee and Sales Committee.

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MORRIE STEVENS, JR.
Vice President
Stevens Worldwide Van Lines


Morrie Stevens
attended Western Michigan University and graduated from The Hayworth College of Business in December 1995 where he concentrated on Marketing and Business Management.  Like many family moving businesses, Morrie started working on the trucks at an early age. Over the years, he has held various positions at Stevens. In 2006, he was promoted to Vice President and heads up the growth of the Stevens Agency system.

Morrie is a graduate of AMSA's Young Executive Program and a 1999 graduate of AMSA's Mentor Program.  Morrie is a member of AMSA’s Education Committee.  He is also registered as a CMC and is RIM certified.

Stevens Worldwide Van Lines is an internationally recognized industry leader, and employs approximately 180 individuals during peak season. Stevens has four company-owned offices, more than 124 agents nationwide and more than 400 international agents.  Stevens corporate headquarters is located in Saginaw, Michigan, while Stevens International Forwarders operates from Fort Wayne, Indiana.  The ownership of Stevens Van Lines is unique, as it is owned 70% by the Stevens Family and 30% is owned by the employees.

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SANDI LUIGGI
Director of Service Provider Network
Interstate Van Lines, Inc.


Sandi Luiggi, who formerly served as Director, Customer Care and Quality Control at Interstate Van Lines, was promoted in 2016 to Director, Service Provider Network. In her current role, Sandi is responsible for business development, quality control, and recruitment and retention of service providers, specific to the Department of Defense (DoD) market. She has ten-plus years of experience in the moving industry, with demonstrated expertise in project management, process improvement initiatives, and leading customer service teams. Sandi's exceptional ability to manage and develop customer service teams through the implementation of strategic and tactical business plans has resulted in impressive gains in customer satisfaction ratings.

Prior to joining Interstate, Sandi spent twelve years in the defense contracting industry in a variety of financial analysis and management positions at Computer Sciences Corporation.

Sandi holds a B.S degree in Management from West Virginia University, and a MBA from Virginia Tech.

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