1.
Management Practices.
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Demonstrate your company’s commitment to
encourage and develop the highest levels of
industry service quality, and to promote the
lawful best interest of our industry,
association and craft. Also demonstrate your commitment to
operate as a responsible employer and to
encourage your employees to behave honorably
and responsibly as they represent our
industry and our companies. Examples of items you may wish to
include are:
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Pertinent sections from an employee
handbook or company manual showing how
quality and ethics policies are
communicated to employees.
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Information about office policies and
training programs (formal or informal),
which communicate ethics policies and
practices to employees.
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Employee benefits, such as health and
profit sharing plans, bonuses, employee
of the month programs or any
family-friendly workplace practices such
as picnics or barbecues.
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2.
Marketing, Advertising and Sales Practices.
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Demonstrate your company’s commitment to
participate in advertising that only
portrays your services in an honest and fair
manner. Examples of items you may wish to
include are:
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Yellow Pages advertisements, copy of
company website, coupons or brochures.
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Sales practices and training that ensure
customers clearly understand what they
are purchasing and that your sales
practices are honest and ethical.
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Company practice for rectifying customer
complaints.
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3.
Customer and Vendor Relations.
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Demonstrate how you work with customers,
vendors and trade associates in only the
most honorable ways. Examples of items you may wish to
include are:
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Complimentary letters or evaluations
from customers.
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Customer service policies that ensure
customer satisfaction and demonstrates
accountability to your customers and
vendors.
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Examples of action by your company to
correct a mistake discovered by you or
your staff. Examples of action that have been
“beyond the call of duty” to fix a
problem in the service provided by your
company.
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4.
Community Service.
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Demonstrate how your company works within
the community to promote the moving and
storage industry in a positive light. Examples of items you may wish to
include are |
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Articles
in trade or industry publications that
reflect your reputation as an ethical
business.
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Awards or recognition for charitable
and/or community service projects.
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Complimentary letters from industry
peers or community leaders.
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The four criteria will be judged equally,
each assigned a maximum point value of 10,
for a total of 40 points. The judges will be objective industry
leaders from outside the Moving and Storage
Industry.
Please call the CMSA office at 800-672-1415
to request an entry form or visit our
website at www.thecmsa.org. Submit the entry form with
information about your company as well as a
binder or folder documenting each of the
four categories for the award.
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