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1.
Management Practices.
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Demonstrate your company's commitment to
encourage and develop the highest levels of
industry service quality, and to promote the
lawful best interest of our industry,
association and craft. Also demonstrate your
commitment to operate as a responsible employer
and to encourage your employees to behave
honorably and responsibly as they represent our
industry and our companies. Examples of items
you may wish to include are: |
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Pertinent sections from an employee handbook
or company manual showing how quality and
ethics policies are communicated to
employees.
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Information about office policies and
training programs (formal or informal),
which communicate ethics policies and
practices to employees.
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Employee benefits, such as health and profit
sharing plans, bonuses, employee of the
month programs or any "family friendly"
workplace practices such as picnics or
barbeques.
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2.
Marketing, Advertising and Sales Practices.
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Demonstrate your company's commitment to
participate in advertising that only portrays
your services in an honest and fair manner.
Examples of items you may wish to include are:
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Yellow Pages advertisements, copy of company
website, coupons or brochures.
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Sales practices and training that ensure
customers clearly understand what they are
purchasing and that your sales practices are
honest and ethical.
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Company practice for rectifying customer
complaints.
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3. Customer
and Vendor Relations.
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Demonstrate how you work with customers, vendors
and trade associates in only the most honorable
ways. Examples of items you may wish to include
are: |
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Complimentary letters or evaluations from
customers.
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Customer service policies that ensure
customer satisfaction and demonstrates
accountability to your customers and
vendors.
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Examples of action by your company to
correct a mistake discovered by you or your
staff. Examples of action that have been
"beyond the call of duty" to fix a problem
in the service provided by your company.
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4.
Community Service. |
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Demonstrate how your company works within the
community to promote the moving and storage
industry in a positive light. Examples of items
you may wish to include are: |
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Articles in trade or industry publications
that reflect your reputation as an ethical
business.
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Awards or recognition for charitable and/or
community service projects.
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Complimentary letters from industry peers or
community leaders
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The four criteria will be judged equally, each
assigned a maximum point value of ten, for a
total of 40 points. The judges will be objective
industry leaders from outside the moving and
storage industry.
Please call the CMSA office at 800-672-1415 to
request an entry form or visit our website at
www.thecmsa.org. Submit the entry form
with information about your company as well as a
binder or folder documenting each of the four
categories for the award.
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